Dear Friend of Nature,

At The Birdhouse Chick, we believe the journey of creating your backyard sanctuary should be as joyful and seamless as the moments of peace it will bring. From the moment you select a thoughtfully crafted copper roof birdhouse or a graceful birdbath fountain, we are dedicated to ensuring your chosen pieces arrive safely and promptly, ready to begin their life in your garden.

We understand that you—our discerning community of birdwatchers, mindful gardeners, and eco-conscious homeowners—value not only beauty and quality but also reliability and care in every interaction. Our delivery process is designed with this understanding at its heart.

Our Careful Shipping Process

Each of our products, from our Vintage-Rustic Church Birdhouses to our NABS-Approved Bluebird Houses, is packaged with utmost care to protect its unique character and craftsmanship during transit. We handle every order as a precious gift for nature—because that’s what it is.

  • Order Processing: Once your order is placed, our team carefully prepares it within 1-2 business days. We ensure every item is inspected and securely packaged.
  • Shipping Confirmation: You will receive an email notification with tracking information as soon as your order begins its journey to you.

Shipping Options & Timelines

To serve our global community of nature lovers (excluding a few remote regions), we offer two clear and reliable shipping methods.

Option 1: Standard Shipping

Carrier: DHL or FedEx
Cost: A flat fee of $12.95 USD.
Delivery Timeline: 10-15 business days after dispatch.
Ideal for when you’re eagerly awaiting a new centerpiece for your garden or a special gift.

Option 2: Free Shipping

Carrier: EMS
Cost: FREE on all orders over $50 USD.
Delivery Timeline: 15-25 business days after dispatch.
A thoughtful, cost-saving choice for planning your sanctuary additions without rush.

Please note: Delivery times are estimates and may vary slightly based on destination and customs processing. We ship worldwide but are currently unable to deliver to parts of Asia and a few other remote locations.

Easy & Thoughtful Returns

Your complete satisfaction is vital to us. If any item does not meet your expectations, we offer a hassle-free return policy. You may initiate a return within 15 days of receiving your order. Please contact our customer care team to arrange the details. We strive to make this process as smooth as the call of a bluebird at dawn.

Secure & Simple Checkout

To complete your purchase seamlessly, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. Your transaction security is guaranteed.

Questions About Your Order?

Our dedicated customer care flock is here to help!
Reach out to us at: [email protected]
We’re committed to responding with the same care and attention we put into our products.

The Birdhouse Chick
3432 Cerullo Road, Louisville, US 40202

Thank you for inviting The Birdhouse Chick to be a part of your journey in creating a beautiful, life-filled outdoor haven. We are honored to deliver not just products, but pieces of joy, craftsmanship, and connection to your doorstep.

With care,
The Birdhouse Chick Family