Welcome, Friend of Nature! At The Birdhouse Chick, we cherish our community of birdwatchers, mindful gardeners, and eco-conscious homeowners. We’ve gathered answers to common questions to help you create your backyard sanctuary with ease and joy. If you don’t find what you’re looking for, our flock is always here to help.

Our Products & Craftsmanship

What makes your birdhouses and bird baths unique?
Each piece is thoughtfully crafted to blend beauty, quality, and function. From our copper roof birdhouses that develop a lovely patina over time to our graceful birdbath fountains, we focus on design that honors nature. Many items, like our NABS-Approved Bluebird Houses, meet specific standards for wildlife support, while our Vintage-Rustic collection offers timeless charm.
Do you offer products that support specific birds or insects?
Absolutely! Our menu is curated for diverse backyard ecosystems. We offer specialized homes for Bluebirds and Bats, accessories like Ant Moats & Baffles to protect feeders, and habitats for Butterflies and Bees & Insects. We aim to help you nurture a vibrant, life-filled haven.

Ordering & Payment

What payment methods do you accept?
We ensure a secure and simple checkout. We accept all major payment methods: Visa, MasterCard, JCB, and PayPal. Your transaction security is guaranteed.
Do you ship internationally?
Yes, we serve a global community of nature lovers! However, we are currently unable to deliver to parts of Asia and a few other remote locations. At checkout, you can confirm if we ship to your destination.

Shipping & Delivery

How long will it take to process and ship my order?
Our team carefully prepares each order within 1-2 business days. Every item is inspected and packaged with the utmost care to protect its craftsmanship before it begins its journey to you.
What are my shipping options and their costs?
We offer two reliable shipping methods:

Option 1: Standard Shipping
Carrier: DHL or FedEx
Cost: A flat fee of $12.95 USD.
Timeline: 10-15 business days after dispatch.

Option 2: Free Shipping
Carrier: EMS
Cost: FREE on all orders over $50 USD.
Timeline: 15-25 business days after dispatch.

Please note: Delivery times are estimates and may vary based on destination and customs processing.
Will I be able to track my order?
Yes! As soon as your order begins its journey, you will receive an email notification with tracking information so you can follow its path to your garden.

Returns & Customer Care

What is your return policy?
Your complete satisfaction is vital to us. If any item does not meet your expectations, you may initiate a hassle-free return within 15 days of receiving your order. Please contact our customer care team at [email protected] to arrange the details. We strive to make this process as smooth as the call of a bluebird at dawn.
How do I contact you with questions about my order or a product?
Our dedicated customer care flock is here to help! Please reach out to us at [email protected]. We are committed to responding with the same care and attention we put into crafting our products.

Thank you for inviting The Birdhouse Chick to be a part of your journey in creating a beautiful, life-filled outdoor haven. We are honored to deliver not just products, but pieces of joy, craftsmanship, and connection to your doorstep.

With care,
The Birdhouse Chick Family